ColdChain Privacy Policy

1. Information We Collect

When you use our website, submit inquiry forms, request quotes, or contact us, we may collect the following information:

• Name and job title
• Company name and industry
• Email address and phone number
• Project requirements and specifications you share with us
• Website usage data (pages visited, time on site, referral source)
• Device and browser information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations
• Deliver products and services you have ordered
• Send technical documentation and project updates
• Improve our website and user experience
• Send industry news and product updates (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Our authorized distributors and service partners (only as needed to fulfill your request)
• Service providers who help us operate our website and business systems
• Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls.

5. Cookies

Our website uses cookies to improve your browsing experience. These include essential cookies for website functionality and analytics cookies to help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including project records, legal obligations, and dispute resolution. Inquiry data is retained for up to 3 years unless you request earlier deletion.

8. International Transfers

As ColdChain operates across multiple countries, your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this page periodically.

10. Contact Us

For privacy-related inquiries, contact our data protection team at [email protected] or write to ColdChain Technologies, 1200 Industrial Parkway, Atlanta, GA 30318, USA.